Your Cart is Empty
We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange , you can contact us at info@ecotableware.com.au. If your return or exchange is accepted, you will have to send the package in its original state at your own cost. Items sent back to us without first requesting a return or exchange will not be accepted.
You can always contact us for any return or exchange question at info@ecotableware.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have at your own cost, and once the return is accepted, make a separate purchase for the new item. Postage fees are non refundable and not accepted as part of the exchange. Postage will need to be paid again on new items purchased.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Postage fees will not be refunded, only product fees will be refunded.